The First Step To Great Leadership - Creating A Compelling Vision 

In this workshop/seminar, participants will learn:

• How to create a compelling Vision that INSPIRES
• Questions you need to answer before you move your organization forward
• Six key elements to effectively communicate your Vision
• Why creating a POWERFUL Vision is not enough
• How to get everyone focused on the right RESULTS
• 14 conditions that can derail your organization
• The simple exercise that can TRANSFORM your organization
  
  

The Real Leadership Challenge - Getting & Maintaining Peak Performance          

In this workshop/seminar, participants will learn:

• The Formula For Success – what they never taught you in school
• A simple 7 step process to reach all of your business (and personal) goals
• How you can learn more effectively and teach others for maximum retention
• The keys to improving your results

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How To Outperform & Outlast The Competition – Embracing Change & Thriving

In this workshop/ seminar, participants will learn:

• How to exploit change for maximum growth
• The 4 reasons why people resist change and how to overcome them
• 5 strategies for organizational change
• How to manage through change - (Change Management)

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Increase Sustained Profitability – Developing a Customer Loyalty Strategy    

This workshop/seminar focuses on:

• CUSTOMER SATISFACTION versus CUSTOMER LOYALTY
• Your PERCEIVED VALUE as defined by customers
• Why would your organization want loyal customers?
• What is a loyal customer worth to your organization?
• A Customer Loyalty Strategy

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Key Measurements for Building a Loyal Customer Base

This workshop/seminar focuses on:

• How does your organization measure CUSTOMER LOYALTY?
• Why is it important to know your LOYALTY FACTOR SCORE?
• What is your LOYALTY FACTOR SCORE?
• Why is it important to know your EMPLOYEE LOYALTY SCORE?
• What is your Employee Loyalty Score
  
  

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The Power of Customer Loyalty – Points of Connection

This workshop/seminar focuses on:

• Why should you look each POINT OF CONNECTION a customer has with your organization?
• What is an effective POINT OF CONNECTION DELIVERY SYSTEM?
• Why should you listen to the VOICE OF YOUR CUSTOMER?
• Why should you develop a POINT OF CONNECTION EVALUATION?
• Why are CUSTOMER COMPLAINTS critical to your organization?

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Team Builders Workshop

This three-hour workshop focuses on:

• Defining high performing teams
• Creating the vision and environment necessary for high performing teams
• Managing horizontally to create a competitive edge
• Defining the 7 elements of high performing teams

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Building Successful Teams

This workshop focuses on

• Managers vs. Leaders
• Attitudes About People
• Your Team’s Competency
• Developing Trust
• Delegation
• You and Your Boss

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CHANGE – How Do I Get My People To Like It?

What would happen if the people in your organization decided they liked change? How flexible are you in the face of change?

• How GLOBALIZATION impacts CHANGE
• Your ORGANIZATIONAL CHART, is it working for you or against you?
• Defining ORGANIZATIONAL CHANGE
• Knowing WHAT to change
• How to IMPLEMENT CHANGE with your people

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CHANGE – Why Is It So Darned Hard?

Do you know you need to change, yet have difficulty doing something about it?

This two-hour workshop focuses on:

• How do you REACT in the face of CHANGE?
• What HABITS have you formed?
• How can THE 10,000-HOUR RULE help?
• What are the 7 STAGES OF CHANGE?
• How confining are you COMFORT ZONES?

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CHANGE– What Will Get You Doing Things Differently?

How many times have you tried to change something only to fail? Have you given up on change?

This Three-hour workshop focuses on:

• Why you should get better at ACCEPTING change.
• Ideas to help you ADAPT to change QUICKLY.
• Small, 1% changes that ADD UP.
• How to fuel your DRIVE and PASSION to change.
• TECHNIQUES that make changing EASIER.

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COMMUNICATION and Behavior Matter

This workshop will address how companies can communicate more effectively to address the following issues:

Did you know that?

• 70% of small to mid-size businesses claim communication is their primary problem. A business with 100 employees spends an average downtime of 17 hours a week clarifying communications. This translates in an annual cost of $528,443.00.
• Miscommunication can cost an organization 25% to 40% of its annual budgetmore than 80% of projects are late, over budget, short of expectations, or simply undelivered as a result of poor communication at the outset.

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MOTIVATION Matters

• Does motivation matter?
• What motivates your employees? Do you know?
• Why is it important for the organization to know what motivates them?
• What does the lack of motivated employees cost your company?
• 94,000 workers across 14 major occupations were surveyed. The total cost of lost productivity was calculated to be $84 billion annually according to the recent Gallup-Health Well Being Index.

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DECISIONS Matter

This 2 hour worshop will answer the questions: 

• How much money has been left on the table due to improper decisions?
• How many deadlines have been missed because of poor decisions?
• How many opportunities has your team missed because of a decision-making preference that was too narrow in focus?

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