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Salient

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Blest Consulting offers a multitude of specialized training courses and seminars designed to enhance, improve, and empower you and your business. Rview the course and seminar offrings below, if you are interested in finding out more, please feel free to click on the "Learn More" button associated with each course.

The First Step To Great Leadership - Creating A Compelling Vision 

In this workshop/seminar, participants will learn:

  • How to create a compelling Vision that INSPIRES
  • Questions you need to answer before you move your organization forward
  • Six key elements to effectively communicate your Vision
  • Why creating a POWERFUL Vision is not enough
  • How to get everyone focused on the right RESULTS
  • 14 conditions that can derail your organization
  • The simple exercise that can TRANSFORM your organization

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The Real Leadership Challenge - Getting & Maintaining Peak Performance          

In this workshop/seminar, participants will learn:

  • The Formula For Success – what they never taught you in school
  • A simple 7 step process to reach all of your business (and personal) goals
  • How you can learn more effectively and teach others for maximum retention
  • The keys to improving your results



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How To Outperform & Outlast The Competition – Embracing Change & Thriving

In this workshop/ seminar, participants will learn:

  • How to exploit change for maximum growth
  • The 4 reasons why people resist change and how to overcome them
  • 5 strategies for organizational change
  • How to manage through change - (Change Management)

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Increase Sustained Profitability – Developing a Customer Loyalty Strategy    

This workshop/seminar focuses on:

  • CUSTOMER SATISFACTION versus CUSTOMER LOYALTY
  • Your PERCEIVED VALUE as defined by customers
  • Why would your organization want loyal customers?
  • What is a loyal customer worth to your organization?
  • A Customer Loyalty Strategy

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Key Measurements for Building a Loyal Customer Base

This workshop/seminar focuses on:

  • How does your organization measure CUSTOMER LOYALTY?
  • Why is it important to know your LOYALTY FACTOR SCORE?
  • What is your LOYALTY FACTOR SCORE?
  • Why is it important to know your EMPLOYEE LOYALTY SCORE?
  • What is your Employee Loyalty Score

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The Power of Customer Loyalty – Points of Connection

This workshop/seminar focuses on:

  • Why should you look each POINT OF CONNECTION a customer has with your organization?
  • What is an effective POINT OF CONNECTION DELIVERY SYSTEM?
  • Why should you listen to the VOICE OF YOUR CUSTOMER?
  • Why should you develop a POINT OF CONNECTION EVALUATION?
  • Why are CUSTOMER COMPLAINTS critical to your organization?

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Team Builders Workshop

This three-hour workshop focuses on:

  • Defining high performing teams
  • Creating the vision and environment necessary for high performing teams
  • Managing horizontally to create a competitive edge
  • Defining the 7 elements of high performing teams

 

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Building Successful Teams

This workshop focuses on

  • Managers vs. Leaders
  • Attitudes About People
  • Your Team’s Competency
  • Developing Trust
  • Delegation
  • You and Your Boss

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CHANGE – How Do I Get My People To Like It?

What would happen if the people in your organization decided they liked change? How flexible are you in the face of change?

  • How GLOBALIZATION impacts CHANGE
  • Your ORGANIZATIONAL CHART, is it working for you or against you?
  • Defining ORGANIZATIONAL CHANGE
  • Knowing WHAT to change
  • How to IMPLEMENT CHANGE with your people

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CHANGE – Why Is It So Darned Hard?

Do you know you need to change, yet have difficulty doing something about it?

This two-hour workshop focuses on:

  • How do you REACT in the face of CHANGE?
  • What HABITS have you formed?
  • How can THE 10,000-HOUR RULE help?
  • What are the 7 STAGES OF CHANGE?
  • How confining are you COMFORT ZONES?

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CHANGE– What Will Get You Doing Things Differently?

How many times have you tried to change something only to fail? Have you given up on change?

This Three-hour workshop focuses on:

  • Why you should get better at ACCEPTING change.
  • Ideas to help you ADAPT to change QUICKLY.
  • Small, 1% changes that ADD UP.
  • How to fuel your DRIVE and PASSION to change.
  • TECHNIQUES that make changing EASIER.



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COMMUNICATION and Behavior Matter

This workshop will address how companies can communicate more effectively to address the following issues:

Did you know that?

  • 70% of small to mid-size businesses claim communication is their primary problem. A business with 100 employees spends an average downtime of 17 hours a week clarifying communications. This translates in an annual cost of $528,443.00.
  • Miscommunication can cost an organization 25% to 40% of its annual budgetmore than 80% of projects are late, over budget, short of expectations, or simply undelivered as a result of poor communication at the outset.

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MOTIVATION Matters

  • Does motivation matter?
  • What motivates your employees? Do you know?
  • Why is it important for the organization to know what motivates them?
  • What does the lack of motivated employees cost your company?
  • 94,000 workers across 14 major occupations were surveyed. The total cost of lost productivity was calculated to be $84 billion annually according to the recent Gallup-Health Well Being Index.

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DECISIONS Matter

This 2 hour worshop will answer the questions: 

  • How much money has been left on the table due to improper decisions?
  • How many deadlines have been missed because of poor decisions?
  • How many opportunities has your team missed because of a decision-making preference that was too narrow in focus?

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(301) 452-4180

info@blestconsulting.com

Address

23 Salient Road
7237 Hanover Parkway Suite C
London, United Kingdom
Green Belt, Maryland
PO-LDN 123
20770